Order

TERMS OF PAYMENT

1. TRANSPORT POLICY
Mode of transportation: We will deliver the goods / products to customers through carrier partners (for customer orders in the city of Hanoi, Ho Chi Minh City) or by mail (For with customers in the suburbs, other cities) by the consignee address that you registered when ordering.
Delivery time:
For orders in Hanoi (applied to the Ba Dinh, Hoan Kiem, Dong Da, Hai Ba Trung, Cau Giay, Tay Ho, Hoang Mai, Thanh Xuan, Ha Dong,

Thanh Tri, Long Bien, Tu Liem ), you will receive the product within 24 hours.

Orders in the inner city. Ho Chi Minh, the delivery time of less than 24 hours.

The other cities, delivery time is from 3 to 7 days depending on the distance

(Please add 48 hours if time is between 18h ordered Saturday to 12 am Sunday).

If the delivery deadline has committed that you still have not received the product has set, please notify Customer Care department Our telephone number 0947636068 or email address thientanphat123@gmail.com for assistance.

Shipping Costs: We apply the shipping policies are as follows:

• For orders> = 200,000, you get free shipping, delivery within 24 hours.
• For orders <200,000, shipping costs are displayed on the website when you order.
• If customers want to order quickly under 2 hours, please contact the hotline 0947636068 

2. POLICY CHANGE / PAY

The case of barter
• For defective product upon receipt, customers please contact customer care department procedures 0947636068 to return / exchange.

The case does not accept barter:

• You have peeled open the box

• You did not operate exactly as directed, cause product failures.

Conditions barter

• Conditions on the time of barter: within 7 days after receiving the goods.

• Conditions on the product: Natural stamp products, dirt, damage, scratches.

• Conditions on the invoice, voucher or invoice delivery notes red (if available), ...

The process, how to barter customers:

Step 1: Verify status of barter
Within 7 days from the date of receipt of the product, if the product of the changed circumstances, clients conduct imaging of the status quo: Seeing clearly item code, stamps of We, the damaged spot , scratches .... Then contact every department of Khanh Care we hotline to provide information and send photos to us for confirmation.

Step 2: We confirm
We, after getting information that will conduct confirmation status and certification of goods to the customer is going to be changed or not.
After being confirmed accepted every change to pay, please keep the goods in a pure state stamps, PLU's the same as the original We-related papers:
+ Retail invoice, delivery slip.
+ Complete information on barter bills.

Step 3: Customers shipping
You send the product packaging intact in the papers stated in Step 2 to store We follow distribution of the nearest Tianjin Development from 8h30-17h30 (2nd to 7th). If the case of direct customers to the store please contact phone number +84-24-36380131 to notice.

Step 4: We acknowledge and shipping to customers
Once received, checked and approved product that you want to change, customer care department will contact you to barter and shipping back to you

NOTE: If the goods sent We did not meet the conditions stated above or change is not eligible for resale, the customer will be responsible for payment of damages to We or be added to the amount that you have to pay for the product is changed.

3. ORDER CANCELLATION POLICY

We accept for the customer to cancel the order before the order is shipped to the customer address. Please contact by phone We 84-4-36380131 and email address for support thientanphat@gmail.com

 - If you cancel the order before the goods are shipped, usually within 1 hour from the time the salesperson contact order confirmation, we will refund 100% of your money paid .

- If you cancel the order after the goods have been shipped, we will solve the refund to you after deducting the costs incurred by the order such as shipping, payment charges, gift wrap charges ...

To know the current status of an order, please see the Order Management section on the website or contact us at phone number +84-24-36380131  email address thientanphat@gmail.com

Than the time specified above, all requirements of the customer to cancel orders will not be accepted.

Any questions regarding procedures for return, cancel your order please contact us at the information below: